SHIPPING & RETURNS
01 Worldwide Shipping
Availability
We proudly ship our premium supplements, skincare, and BSR-1 Smart Rings across 20+ countries worldwide from our UK fulfillment hub.
Tracking
Full end-to-end tracking is available for all orders via your dashboard under "Order History."
02 Delivery Timeframes
Supplements & Skincare
Dispatched from our UK fulfilment hub within 1–2 business days of order confirmation.
United Kingdom
2–4
business days after dispatch
International
10–21
business days after dispatch
BSR-1 Smart Ring — Manufactured to Order
The BSR-1 is precision-manufactured individually for each customer and is not a stocked item.
Estimated total delivery time
~30 days
from order confirmation to delivery
One complimentary size exchange is available within 30 days of delivery.
✨ 90-Day Supplement Guarantee
Your satisfaction is our absolute priority.
If for any reason you are not satisfied with your supplement or skincare purchase, you can return the unused portion or the **empty bottle** within 90 days of purchase for a 100% refund of the purchase price.
Shop Supplements →💍 BSR-1 Smart Ring Policy
Pre-order flexibility & sizing protection.
- Cancel your pre-order any time before dispatch for a 100% full refund.
- 30-day return window from the delivery date of your ring.
- Complimentary one-time size exchange within 30 days of receipt.
🛡️ Statutory 14-Day Cooling-Off Right
Under the UK and European Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a statutory right to cancel any order (whether for physical health products or digital memberships) for any reason within 14 calendar days of receiving your physical goods or from the signup date of your digital membership.
This guarantees you a clear, legally compliant 14-day path to cancel or dispute an order directly with us without breaching any payment network rules or initiating chargebacks. Cancelling within this window guarantees a full refund of all payments received, including standard delivery charges, processed within 14 days of your notification.
Membership Refunds
Monthly Subscription
100% refundable up to **30 days** from the charge date, provided no member-only product discounts were utilized during that period.
Yearly Membership
100% refundable within 30 days; 50% refundable within 90 days. We believe in providing maximum flexibility for our committed members.
Returns Procedure
Authorization
Email [email protected] with your Order ID to receive your RMA number.
Packaging
Securely wrap your parcel with your name and RMA number clearly marked inside.
Shipment
Send to: Returns Dept, ProsperGene, 42 Platts Road, London EN3 5NA.